Disabling Tenants

In multi-tenant mode, Master Admin can disable a tenant to temporarily stop delivering backup, replication, and recovery services for that tenant. After disabling a tenant:

• Tenant admin and tenant guest will not be able to log in to the self-service interface. A message saying that the service has been disabled will be displayed after login attempts.

• Existing jobs will not be run on schedule.

• All currently running jobs will be allowed to complete.

To disable a tenant, hover over the tenant card and click the ellipsis Manage button, then click Disable.

Note

Users with an MSP license, Beta instance, Promo license, or Trial license can additionally access the MSP Console and the Licensing > Tenants tab. This allows them to efficiently oversee all independent instances of NAKIVO Backup & Replication associated with a managed service provider (MSP) as well as local tenants from a unified interface, eliminating the need to navigate through individual tenants.

To learn more, refer to Using the MSP Console.